Where can I check the size of the jewellery object?
You can find the size chart on the page of every product or by clicking on "Check my size".
How fast is the delivery?
The delivery terms depend on courier service and may vary. It also depends on the country of the order. You can always track your order using the tracking number and the link provided by our customer service manager.
What is the cost of the delivery?
The cost of the delivery depends on the country you are from and the courier service you choosing. The cost of the delivery is not included in the price of the product and is calculated separately.
How can I return the product?
All products are made personally for you, considering your individual wishes and demands. We start the creation process only after the order confirmation, that is why we require the full payment prior to the proceed with the process of creation.
Please take into account that the we do not accept the return of the roducts once they are created and passed to the courier service company.
How long does it take to get the product?
We prepare each piece of jewellery individually for you, so it might take some time to create it and then to deliver it.
It usually takes up to 3 months from the time you place your order to the time you already receive the product. Once the order is processed and ready for shipment, we will send you the email with the shipping details, including a shipping company name and a tracking number.
Our customer service manager is always ready to inform you about the status of your product.